Return & Refund Policy
Thank you for choosing Lucky Online Chemical. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Overview
At Lucky Online Chemical, we carefully inspect all products before shipment. Due to the nature of chemical products and industry regulations, returns are subject to specific conditions outlined in this policy.
By placing an order through our website, you agree to the terms of this Return & Refund Policy.
2. Return Eligibility
A return request may be approved if:
✔ You received the wrong product.
✔ The product arrived damaged during shipping.
✔ The product is defective upon arrival.
✔ The product received does not match the product ordered.
✔ The package was significantly damaged before delivery.
All return requests must be submitted within 7 days of delivery.
3. Products Not Eligible for Return
For safety, regulatory, and quality assurance reasons, we cannot accept returns for:
- Opened products.
- Used products.
- Products with broken seals.
- Custom or special-order products.
- Products damaged due to improper handling by the customer.
- Products returned without prior authorization.
- Products returned after the allowed return period.
- Items prohibited by transportation or hazardous material regulations.
4. How to Request a Return
Step 1: Contact Our Support Team
Send an email to info@luckyonlinechemical.com with the following details:
- Full Name
- Order Number
- Product Name
- Date of Purchase
- Reason for Return
- Clear photographs of the product and packaging
Step 2: Return Review
Our support team will review your request within 1–3 business days.
If approved, you will receive a Return Authorization Number (RAN) along with return instructions.
Step 3: Prepare the Product
Securely package the item in its original packaging whenever possible.
Include:
- Return Authorization Number
- Copy of Order Confirmation
- Any supporting documentation requested by our team
Step 4: Ship the Product
Send the product to the return address provided by our customer support team.
We strongly recommend using a tracked and insured shipping method.
Step 5: Inspection Process
Once received, our quality control team will inspect the returned product.
Inspection may take 3–5 business days after delivery.
5. Refund Process
If the return is approved:
Full Refund
A full refund may be issued when:
- The wrong product was shipped.
- The item was damaged during transit.
- The product is confirmed defective.
Partial Refund
A partial refund may be issued if:
- The product shows signs of handling beyond what is necessary for inspection.
- Parts, accessories, or documentation are missing.
Refund Timeline
Approved refunds are processed within 5–10 business days.
The refund will be credited to the original payment method used during checkout.
Please note that processing times may vary depending on your bank, credit card provider, or payment service.
6. Replacement Policy
Customers may choose a replacement instead of a refund when:
- The wrong item was delivered.
- The product arrived damaged.
- The product is defective.
Replacement products are subject to stock availability.
If a replacement product is unavailable, a refund may be issued instead.
7. Order Cancellation Policy
Before Shipment
Orders may be canceled free of charge before shipment.
After Shipment
Once an order has been dispatched, cancellation requests cannot be guaranteed and may be treated as a return request under this policy.
8. Damaged or Missing Packages
If your package arrives damaged:
- Take photographs immediately.
- Retain all packaging materials.
- Contact us within 48 hours of delivery.
- Provide photos and order details for investigation.
For missing packages marked as delivered, customers should contact us promptly so we can assist with carrier investigations.
9. Return Shipping Costs
We Cover Return Shipping When:
- We shipped the wrong item.
- The product arrived damaged.
- The product is confirmed defective.
Customer Covers Return Shipping When:
- The return is requested for reasons other than our error.
- The customer ordered the incorrect item.
Shipping fees are generally non-refundable unless the return results from our mistake.
10. Limitation of Liability
Lucky Online Chemical shall not be responsible for:
- Delays caused by shipping carriers.
- Improper storage or handling after delivery.
- Product misuse.
- Regulatory restrictions in the customer’s jurisdiction.
- Losses resulting from unauthorized or unlawful use of products.
Customers are responsible for ensuring compliance with all local, state, federal, and international laws regarding the purchase, possession, transportation, and use of chemical products.
11. Contact Information
For all return, refund, replacement, or cancellation requests, please contact:
Lucky Online Chemical
2733 Walnut Hill Drive
Cincinnati, Ohio 45202, USA
Phone: +44 7472 984365
Email: info@luckyonlinechemical.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
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