Return Eligibility

Customers may request a return within 14 days of confirmed delivery, provided the item qualifies under our return conditions.

To be considered eligible:

• Product must remain sealed and unused
• Original packaging must be intact
• Product labels must not be damaged or removed
• Proof of purchase or valid order confirmation must be provided
• Return request must be submitted within the eligible timeframe

Items returned without prior approval may not be accepted.

Items Not Eligible for Return

For safety, compliance, and handling reasons, certain items cannot be returned, including:

• Opened products
• Used materials
• Customized or made-to-order items
• Clearance or promotional sale items
• Temperature-sensitive products
• Products damaged due to improper customer storage
• Items returned without authorization

Return Request Procedure

To request a return:

Step 1 — Contact Support

Submit your request with:

• Full name
• Order number
• Product name
• Reason for return
• Photos (if applicable)

Contact details:

Email: info@apolloonlinechemical.com
Phone: +1 (201) 992-1850

Step 2 — Approval Review

Our support team will review your request and confirm whether the item qualifies for return.

If approved, return instructions will be provided.

Step 3 — Ship the Item

Customers must securely package approved returns and ship them to the designated return address.

Unless the issue resulted from our error, shipping costs for returns remain the customer’s responsibility.

Refund Processing

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method
• Processing times may vary depending on payment provider
• Shipping charges may be non-refundable unless the return is due to a verified issue caused by us

Refund approval depends on inspection results.

Replacement Requests

If an eligible item qualifies for replacement, we may offer:

• Product replacement
• Store credit
• Alternative resolution based on availability

Replacement decisions are subject to internal review.

Incorrect, Damaged, or Missing Items

If your order arrives with problems such as:

• Wrong item delivered
• Damaged packaging
• Defective product
• Missing items

Please notify us within 48 hours of delivery.

Supporting images may be required to process claims.

Order Cancellations

Orders may only be canceled before shipment confirmation.

Once an order has entered processing or dispatch stages, cancellation may not be possible.

Order Cancellations

Orders may only be canceled before shipment confirmation.

Once an order has entered processing or dispatch stages, cancellation may not be possible.

Order Cancellations

Orders may only be canceled before shipment confirmation.

Once an order has entered processing or dispatch stages, cancellation may not be possible.

Refused Deliveries

If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.

Refused Deliveries

If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.

Refused Deliveries

If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.