{"id":593,"date":"2026-05-13T06:05:16","date_gmt":"2026-05-13T06:05:16","guid":{"rendered":"http:\/\/localhost\/luckyprofess\/?page_id=593"},"modified":"2026-05-15T05:24:36","modified_gmt":"2026-05-15T05:24:36","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/luckyonlinechemical.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1778822658708{background-color: #E5D0D0A3 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: left;\" data-section-id=\"1mrkhrg\" data-start=\"93\" data-end=\"108\"><strong>Return Policy<\/strong><\/h1>\n<p data-start=\"110\" data-end=\"350\">At <strong data-start=\"113\" data-end=\"139\">Apollo Online Chemical<\/strong>, customer satisfaction is important to us. We aim to provide a smooth purchasing experience, and this Return Policy explains the conditions under which returns, replacements, and refund requests may be handled.<\/p>\n<p data-start=\"352\" data-end=\"431\">By placing an order through our website, you agree to the terms outlined below.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1qz1kxu\" data-start=\"438\" data-end=\"459\"><strong>Return Eligibility<\/strong><\/h2>\n<p data-start=\"461\" data-end=\"590\">Customers may request a return within\u00a0<strong data-start=\"499\" data-end=\"532\">14 days of confirmed delivery<\/strong>, provided the item qualifies under our return conditions.<\/p>\n<p data-start=\"592\" data-end=\"618\">To be considered eligible:<\/p>\n<ul data-start=\"620\" data-end=\"873\">\n<li data-section-id=\"1oby6h9\" data-start=\"620\" data-end=\"659\">Product must remain sealed and unused<\/li>\n<li data-section-id=\"1y913hv\" data-start=\"660\" data-end=\"695\">Original packaging must be intact<\/li>\n<li data-section-id=\"1n9vt7v\" data-start=\"696\" data-end=\"743\">Product labels must not be damaged or removed<\/li>\n<li data-section-id=\"1o6b73f\" data-start=\"744\" data-end=\"808\">Proof of purchase or valid order confirmation must be provided<\/li>\n<li data-section-id=\"nst2m3\" data-start=\"809\" data-end=\"873\">Return request must be submitted within the eligible timeframe<\/li>\n<\/ul>\n<p data-start=\"875\" data-end=\"933\">Items returned without prior approval may not be accepted.<\/p>\n<h2 data-section-id=\"1jm9pr6\" data-start=\"940\" data-end=\"972\"><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1jm9pr6\" data-start=\"940\" data-end=\"972\"><strong>Items Not Eligible for Return<\/strong><\/h2>\n<p data-start=\"974\" data-end=\"1064\">For safety, compliance, and handling reasons, certain items cannot be returned, including:<\/p>\n<ul data-start=\"1066\" data-end=\"1298\">\n<li data-section-id=\"1am2k9x\" data-start=\"1066\" data-end=\"1083\">Opened products<\/li>\n<li data-section-id=\"1aiwj93\" data-start=\"1084\" data-end=\"1100\">Used materials<\/li>\n<li data-section-id=\"oyuckq\" data-start=\"1101\" data-end=\"1136\">Customized or made-to-order items<\/li>\n<li data-section-id=\"1wbrox2\" data-start=\"1137\" data-end=\"1174\">Clearance or promotional sale items<\/li>\n<li data-section-id=\"buerct\" data-start=\"1175\" data-end=\"1207\">Temperature-sensitive products<\/li>\n<li data-section-id=\"14hhypv\" data-start=\"1208\" data-end=\"1259\">Products damaged due to improper customer storage<\/li>\n<li data-section-id=\"uzcff6\" data-start=\"1260\" data-end=\"1298\">Items returned without authorization<\/li>\n<\/ul>\n<h2 data-section-id=\"u2ib2r\" data-start=\"1305\" data-end=\"1332\"><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"u2ib2r\" data-start=\"1305\" data-end=\"1332\"><strong>Return Request Procedure<\/strong><\/h2>\n<p data-start=\"1334\" data-end=\"1354\">To request a return:<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-section-id=\"ywy4qm\" data-start=\"1356\" data-end=\"1384\"><strong>Step 1 \u2014 Contact Support<\/strong><\/h3>\n<p data-start=\"1385\" data-end=\"1410\">Submit your request with:<\/p>\n<ul data-start=\"1412\" data-end=\"1498\">\n<li data-section-id=\"uzprjw\" data-start=\"1412\" data-end=\"1423\">Full name<\/li>\n<li data-section-id=\"14r2kx1\" data-start=\"1424\" data-end=\"1438\">Order number<\/li>\n<li data-section-id=\"1stg5k4\" data-start=\"1439\" data-end=\"1453\">Product name<\/li>\n<li data-section-id=\"1ro6zst\" data-start=\"1454\" data-end=\"1473\">Reason for return<\/li>\n<li data-section-id=\"1fqyzxw\" data-start=\"1474\" data-end=\"1498\">Photos (if applicable)<\/li>\n<\/ul>\n<p data-start=\"1500\" data-end=\"1516\">Contact details:<\/p>\n<p data-start=\"1518\" data-end=\"1589\"><strong data-start=\"1518\" data-end=\"1528\">Email:<\/strong>\u00a0<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1529\" data-end=\"1558\">info@apolloonlinechemical.com<\/a><br data-start=\"1558\" data-end=\"1561\" \/><strong data-start=\"1561\" data-end=\"1571\">Phone:<\/strong>\u00a0+1 (201) 992-1850<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-section-id=\"1n926pb\" data-start=\"1596\" data-end=\"1624\">Step 2 \u2014 Approval Review<\/h3>\n<p data-start=\"1625\" data-end=\"1717\">Our support team will review your request and confirm whether the item qualifies for return.<\/p>\n<p data-start=\"1719\" data-end=\"1769\">If approved, return instructions will be provided.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-section-id=\"ha462l\" data-start=\"1776\" data-end=\"1802\"><strong>Step 3 \u2014 Ship the Item<\/strong><\/h3>\n<p data-start=\"1803\" data-end=\"1899\">Customers must securely package approved returns and ship them to the designated return address.<\/p>\n<p data-start=\"1901\" data-end=\"2007\">Unless the issue resulted from our error, shipping costs for returns remain the customer\u2019s responsibility.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1o12h8g\" data-start=\"2014\" data-end=\"2034\"><strong>Refund Processing<\/strong><\/h2>\n<p data-start=\"2036\" data-end=\"2085\">Once the returned item is received and inspected:<\/p>\n<ul data-start=\"2087\" data-end=\"2311\">\n<li data-section-id=\"1aacpqr\" data-start=\"2087\" data-end=\"2154\">Approved refunds will be processed to the original payment method<\/li>\n<li data-section-id=\"yo6pfs\" data-start=\"2155\" data-end=\"2212\">Processing times may vary depending on payment provider<\/li>\n<li data-section-id=\"cr8jdh\" data-start=\"2213\" data-end=\"2311\">Shipping charges may be non-refundable unless the return is due to a verified issue caused by us<\/li>\n<\/ul>\n<p data-start=\"2313\" data-end=\"2359\">Refund approval depends on inspection results.<\/p>\n<h2 data-section-id=\"1ptw1i1\" data-start=\"2366\" data-end=\"2389\"><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1ptw1i1\" data-start=\"2366\" data-end=\"2389\"><strong>Replacement Requests<\/strong><\/h2>\n<p data-start=\"2391\" data-end=\"2451\">If an eligible item qualifies for replacement, we may offer:<\/p>\n<ul data-start=\"2453\" data-end=\"2536\">\n<li data-section-id=\"1fykrjx\" data-start=\"2453\" data-end=\"2474\">Product replacement<\/li>\n<li data-section-id=\"10kspay\" data-start=\"2475\" data-end=\"2489\">Store credit<\/li>\n<li data-section-id=\"1jzx7ew\" data-start=\"2490\" data-end=\"2536\">Alternative resolution based on availability<\/li>\n<\/ul>\n<p data-start=\"2538\" data-end=\"2591\">Replacement decisions are subject to internal review.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1rllmi4\" data-start=\"2598\" data-end=\"2637\"><strong>Incorrect, Damaged, or Missing Items<\/strong><\/h2>\n<p data-start=\"2639\" data-end=\"2683\">If your order arrives with problems such as:<\/p>\n<ul data-start=\"2685\" data-end=\"2763\">\n<li data-section-id=\"1g5gou2\" data-start=\"2685\" data-end=\"2707\">Wrong item delivered<\/li>\n<li data-section-id=\"16g1054\" data-start=\"2708\" data-end=\"2727\">Damaged packaging<\/li>\n<li data-section-id=\"mlw2z0\" data-start=\"2728\" data-end=\"2747\">Defective product<\/li>\n<li data-section-id=\"ge7362\" data-start=\"2748\" data-end=\"2763\">Missing items<\/li>\n<\/ul>\n<p data-start=\"2765\" data-end=\"2814\">Please notify us within\u00a0<strong data-start=\"2789\" data-end=\"2813\">48 hours of delivery<\/strong>.<\/p>\n<p data-start=\"2816\" data-end=\"2868\">Supporting images may be required to process claims.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"t70p1r\" data-start=\"2875\" data-end=\"2897\"><strong>Order Cancellations<\/strong><\/h2>\n<p data-start=\"2899\" data-end=\"2956\">Orders may only be canceled before shipment confirmation.<\/p>\n<p data-start=\"2958\" data-end=\"3048\">Once an order has entered processing or dispatch stages, cancellation may not be possible.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"t70p1r\" data-start=\"2875\" data-end=\"2897\"><strong>Order Cancellations<\/strong><\/h2>\n<p data-start=\"2899\" data-end=\"2956\">Orders may only be canceled before shipment confirmation.<\/p>\n<p data-start=\"2958\" data-end=\"3048\">Once an order has entered processing or dispatch stages, cancellation may not be possible.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"t70p1r\" data-start=\"2875\" data-end=\"2897\"><strong>Order Cancellations<\/strong><\/h2>\n<p data-start=\"2899\" data-end=\"2956\">Orders may only be canceled before shipment confirmation.<\/p>\n<p data-start=\"2958\" data-end=\"3048\">Once an order has entered processing or dispatch stages, cancellation may not be possible.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1ga08fd\" data-start=\"3055\" data-end=\"3076\"><strong>Refused Deliveries<\/strong><\/h2>\n<p data-start=\"3078\" data-end=\"3253\">If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1ga08fd\" data-start=\"3055\" data-end=\"3076\"><strong>Refused Deliveries<\/strong><\/h2>\n<p data-start=\"3078\" data-end=\"3253\">If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"1ga08fd\" data-start=\"3055\" data-end=\"3076\"><strong>Refused Deliveries<\/strong><\/h2>\n<p data-start=\"3078\" data-end=\"3253\">If a shipment is refused, abandoned, or returned due to customer-related delivery issues, additional handling or shipping deductions may apply before any refund consideration.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1778822670290{background-color: #E5D0D0A3 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 data-section-id=\"d0jpe1\" data-start=\"3260\" data-end=\"3282\"><strong>Contact Information<\/strong><\/h2>\n<p data-start=\"3284\" data-end=\"3315\">For return assistance, contact:<\/p>\n<p data-start=\"3317\" data-end=\"3417\"><strong data-start=\"3317\" data-end=\"3343\">Apollo Online Chemical<\/strong><br data-start=\"3343\" data-end=\"3346\" \/><strong data-start=\"3346\" data-end=\"3356\">Email:<\/strong>\u00a0<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3357\" data-end=\"3386\">info@apolloonlinechemical.com<\/a><br data-start=\"3386\" data-end=\"3389\" \/><strong data-start=\"3389\" data-end=\"3399\">Phone:<\/strong>\u00a0+1 (201) 992-1850<\/p>\n<p data-start=\"3419\" data-end=\"3503\" data-is-last-node=\"\" data-is-only-node=\"\">We are committed to providing responsive customer support and fair issue resolution.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1778822658708{background-color: #E5D0D0A3 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Return Policy At Apollo Online Chemical, customer satisfaction is important to us. We aim to provide a smooth purchasing experience, and this Return Policy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/pages\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":13,"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/pages\/593\/revisions"}],"predecessor-version":[{"id":749,"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/pages\/593\/revisions\/749"}],"wp:attachment":[{"href":"https:\/\/luckyonlinechemical.com\/index.php\/wp-json\/wp\/v2\/media?parent=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}